Betting Rules

These Betting Rules explain the general terms that apply when you place bets or participate in games through Spirit Casino. They should be read together with the website’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for a particular game, event or promotion. By opening an account, placing a bet or using the services, you confirm that you understand and accept the rules that apply to your activity.

Spirit Casino operates under a Curaçao Gaming Authority licence, reference number OGL/2024/161/0191, issued to the operator for lawful delivery of online gaming services.

General betting requirements

You must be legally permitted to use online gambling services in the place where you are located. You must also meet any minimum age requirement that applies to online gambling in your Australian state or territory. Spirit Casino may request information or documents to confirm your identity, age, location or eligibility before allowing betting activity, processing a withdrawal or completing other account services.

Each player is responsible for keeping account information accurate and up to date. You must use your own account and must not allow another person to access it, place bets through it or use your payment method without permission. Accounts must not be opened or operated on behalf of another person. Keep your login details confidential and tell Spirit Casino promptly if you believe your account has been accessed without authorisation.

Only one account may be used by a player unless Spirit Casino has expressly agreed otherwise. Duplicate, linked or misleading accounts may be reviewed and may be restricted, suspended or closed in accordance with the applicable terms. Where an account review is required, betting or withdrawals may be delayed while the review is completed.

Bets must be placed using the available betting interface and accepted by Spirit Casino before they are valid.
You are responsible for checking the selected game, market, stake, odds, wager type and other details before confirming a bet.
A bet is generally binding once it has been accepted, unless these rules or the applicable game rules provide otherwise.
You must not use the service for unlawful activity, fraud, money laundering, market manipulation or another prohibited purpose.
Spirit Casino may refuse, limit, suspend or cancel betting activity where permitted by applicable terms or law.

Technical availability does not guarantee that a bet has been accepted. A bet is accepted only when it is recorded in your account or otherwise confirmed through the website. If confirmation is not displayed, check your account history before attempting to place the same bet again. This helps prevent duplicate bets caused by connection problems, delayed pages or repeated submissions.

Bet placement, odds and settlement

The information shown on the website is provided to help you make betting choices. You should review the relevant event, game or market rules before placing a wager. These rules may explain how a market is settled, what counts as a result, how postponed or abandoned events are handled and whether special conditions apply to a particular bet type.

Displayed odds, prices, game information and other betting details may change before a bet is accepted. The odds or terms shown at the time of acceptance generally apply to that bet. If an obvious error, technical issue or pricing mistake occurs, Spirit Casino may review the affected bet and take the action allowed under the applicable terms. This may include correcting or cancelling a bet where permitted.

Results and settlement

Bets are settled using the official result or outcome specified in the relevant game or market rules. Results may be updated, corrected or reviewed if an official body changes an outcome, if an error is identified or if a market was settled incorrectly. Where there is a conflict between general information and the specific rules for a game or market, the specific rules will generally apply.

A win is credited according to the accepted odds, wager type and applicable rules.
A losing bet does not qualify for a return unless the relevant rules state otherwise.
A void or cancelled bet is normally returned without winnings, subject to the applicable market or game rules.
Where an event is postponed, abandoned, interrupted or changed, settlement follows the published rules for that event or market.
If part of a combined or multiple bet is void, the remaining parts may be settled under the rules for that bet type.
Some games or markets may have minimum, maximum or other conditions that affect settlement.

You should report any suspected settlement error as soon as possible through the available support channel. Spirit Casino may investigate account records, transaction information, game data and other relevant material when reviewing a dispute. A decision may be based on the information available and the rules that applied when the bet was placed.

Payments, promotions and account actions

Deposits, withdrawals and other account transactions are subject to the payment methods made available on the website, identity checks and any applicable account conditions. You may be required to verify ownership of a payment method or provide further information before a transaction can be completed. Transactions may be declined, delayed or reversed where required by law, security procedures, payment provider rules or account checks.

You must not deposit or play with money that you cannot afford to lose. The source of funds used for gambling must be lawful and must belong to you, unless an alternative arrangement has been expressly approved. Spirit Casino may monitor transactions and account activity for security, compliance, fraud prevention and responsible gambling purposes.

Promotions and promotional bets

Promotions, bonuses, free bets and other special offers are subject to their own promotional terms. These terms may include eligibility requirements, qualifying activities, expiry dates, wagering conditions, restricted games, maximum values or withdrawal conditions. A promotion is not available to every account unless the relevant offer says so. Read the complete terms before accepting or using a promotion.

Spirit Casino may correct an obvious error in promotional information, withdraw an offer where permitted, or restrict access where there is suspected misuse, fraud, multiple-account activity or a breach of promotional terms. Promotional benefits may be removed if the conditions for receiving or retaining them are not met. General account rules continue to apply when a bet is connected with a promotion.

Suspension, closure and review

An account may be restricted, suspended or closed where this is necessary for legal, regulatory, security, technical, responsible gambling or operational reasons, or where the applicable terms have been breached. Spirit Casino may also request further information before restoring access or completing account transactions. Any balance or outstanding transaction will be handled in accordance with the applicable terms and legal requirements.

Responsible gambling, complaints and rule changes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set limits before you begin and only wager amounts that fit comfortably within your budget. You should never chase losses, borrow money to gamble, gamble to cope with stress or hide your gambling from people close to you.

Take regular breaks and avoid gambling when you are tired, upset or affected by alcohol or other substances.
Keep track of the time and money you spend on gambling.
Use available account controls, deposit limits, activity limits or breaks where offered.
Request a temporary break or self-exclusion if gambling is becoming difficult to control.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
If you are concerned about another person’s gambling, encourage them to access appropriate support.

If you have a question about a bet, result, transaction or account action, contact Spirit Casino through the support options provided on the website. Include relevant information such as the date, game or event, bet reference if available and a clear description of the issue. Do not send passwords or complete payment details when reporting a problem.

Complaints are reviewed using the available account records, betting information and applicable rules. Spirit Casino may ask for additional information to investigate a complaint. If you remain dissatisfied, you may have access to external complaint or dispute pathways that apply to online gambling services in Australia. Information about any available process should be obtained from the relevant official or independent service.

These Betting Rules may be updated from time to time to reflect changes to the service, games, legal requirements, risk controls or operational procedures. The latest version published on the website applies to future activity from the stated effective date. You should review the rules regularly, particularly before placing a new bet. Continued use of the service after an update may indicate acceptance of the revised rules where permitted by law.

If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. These rules are intended to be read consistently with applicable Australian law and the other terms governing your Spirit Casino account.