Spirit Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Spirit Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules shown on the relevant page.

Spirit Casino operates under a Curaçao Gaming Authority licence, reference number OGL/2024/161/0191, issued to the operator for lawful delivery of online gaming services.

1. General terms

These Terms & Conditions form an agreement between you and the operator of Spirit Casino. They apply to your use of the website, any related services and the games or features made available through the website. Other policies, notices and game rules published on the website may also form part of this agreement. If there is an inconsistency between these terms and a specific game rule or promotional condition, the more specific rule will generally apply to the relevant activity.

You must read these terms before using the service. If you do not agree with any part of them, you must not create an account, deposit funds or use the website. We may update these terms from time to time to reflect changes to the service, applicable requirements, security measures or business operations. The updated version will apply when it is published, unless a different effective date is stated. You should check this page regularly.

Spirit Casino is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking the laws that apply to you and for ensuring that your use of the website is lawful. Access may be restricted or unavailable in some locations. We may refuse access, suspend an account or decline a transaction where we consider this necessary to comply with legal, regulatory, security or responsible gambling obligations.

Eligibility and account security

You must meet the applicable minimum legal age and any other eligibility requirements before opening or using an account.
You may only open and use an account for yourself. Accounts must not be opened on behalf of another person or operated by someone else.
The information you provide must be accurate, complete and kept up to date. We may ask you to confirm or update information at any time.
You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from our failure to apply appropriate security measures.
You must tell us promptly if you believe your account has been accessed without permission or if your login details may have been compromised.
You must not use the website for unlawful activity, fraud, money laundering, abuse, harassment, interference with the service or any activity that could harm other users.

2. Accounts, payments and withdrawals

Only one personal account may be used unless we have expressly approved another arrangement. Duplicate, incomplete or misleading accounts may be closed or suspended. Where an account is restricted, we may review related accounts, transactions and activity to protect the service and comply with applicable obligations. Any decision will be handled in accordance with relevant requirements and our internal procedures.

You must use a payment method that belongs to you or that you are authorised to use. We may carry out identity, age, payment-method and source-of-funds checks before accepting deposits, processing withdrawals or allowing continued access. You agree to provide information and documents that are reasonably required for these checks. If requested information is not provided, transactions may be delayed, declined or cancelled, and access may be restricted.

Deposit methods, minimum and maximum amounts, processing arrangements and any applicable fees will be displayed on the website or during the transaction process. You should review the information shown before confirming a payment. A deposit is not complete until it has been received and credited to your account. We do not accept responsibility for delays or charges imposed by a bank, payment provider or other third party.

Withdrawals may be subject to account verification, payment checks and any applicable game or promotional conditions. Funds will generally be returned using an approved method and, where practical, to the original payment method. We may return funds in another permitted way where this is necessary for security, compliance or operational reasons. You should ensure that your payment information is accurate before requesting a withdrawal.

You must not use the service to deposit or withdraw funds for another person, to conceal the source of funds or to conduct prohibited financial activity. We may investigate unusual or suspicious transactions and may delay, refuse or report activity where required or permitted by law. We may also reverse a transaction or take other appropriate action if a payment is cancelled, charged back, unauthorised or connected with fraudulent conduct.

Game results and technical issues

Game outcomes are determined by the relevant game system and applicable rules. You must not attempt to manipulate, interfere with or exploit a game, payment process or website feature. If a technical error, system failure, display error or other malfunction affects a game or transaction, we may void the affected activity and correct the account balance where appropriate. We will take reasonable steps to address genuine issues, but you should stop using the affected feature and contact support through the available website channels if you identify a problem.

3. Promotions, responsible gambling and privacy

Promotions, bonuses, competitions and other offers may be subject to additional terms. Those terms will explain eligibility, qualifying activity, expiry, contribution rules, wagering or playthrough requirements, maximum values and any other conditions that apply. You should read the full offer terms before participating. We may withdraw, amend or refuse an offer where permitted by its conditions or where we reasonably believe there has been an error, misuse or abuse.

A promotion must not be used in a way that is fraudulent, unfair or designed to obtain an improper advantage. We may withhold or remove promotional benefits and review associated activity where an offer has been misused or where account information is inaccurate. Unless the relevant promotion says otherwise, an offer cannot be exchanged, transferred or redeemed for cash outside the stated rules.

Responsible gambling

Gambling should be an entertainment activity, not a way to make money or recover losses. Only gamble with money you can afford to lose. Set a budget and time limit before you play, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances. Never chase losses, borrow money to gamble or allow gambling to affect essential expenses.

Use available account controls, deposit limits, session tools or cooling-off options where offered.
Request a break or account exclusion if gambling is becoming difficult to control.
Do not allow another person to use your account or gamble through your account.
Seek help from an appropriate Australian gambling-support service if gambling is causing concern for you or someone close to you.
Contact the available support channel if you need information about safer gambling tools or account restrictions.

We handle personal information in accordance with our Privacy Policy. Information may be collected and used to provide the service, verify identity and age, process payments, protect accounts, prevent fraud, meet applicable obligations and communicate with you about the service. Our Privacy Policy explains the types of information we collect, how it may be used, retention practices and the choices available to you.

4. Suspension, liability and complaints

We may suspend, restrict or close an account where we reasonably consider it necessary, including for a breach of these terms, verification concerns, suspected fraud, payment issues, responsible gambling reasons, technical problems or legal and regulatory requirements. We may also suspend a service for maintenance, security or operational reasons. If your account is closed, you must not attempt to open or use another account without permission.

If an account is closed, any remaining balance will be dealt with in accordance with applicable requirements, after taking account of valid reversals, unresolved transactions, promotional conditions and any amounts lawfully owed. We may retain or restrict funds where required for an investigation or where we reasonably believe the funds are connected with prohibited conduct. Nothing in these terms limits any rights or protections that cannot lawfully be excluded.

The website and its content are provided subject to availability. We aim to provide an accurate, secure and reliable service, but uninterrupted access cannot be guaranteed. To the extent permitted by law, we are not responsible for losses caused by events outside reasonable control, third-party services, internet or device failures, incorrect information supplied by you, or your failure to follow these terms. You remain responsible for checking transaction details and protecting your account.

Questions and complaints

If you have a question, believe a transaction is incorrect or wish to make a complaint, use the support contact method displayed on the Spirit Casino website. Provide enough information for the matter to be identified, such as your account details, the relevant date and a clear explanation of the issue. Do not send passwords or unnecessary sensitive information. We may request further information so the matter can be reviewed fairly.

We will assess complaints using our internal procedures and may provide a response or request additional information. You should keep copies of relevant messages and transaction records. These terms are governed by the applicable laws and legal requirements relevant to the service and your use of it. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

By continuing to use Spirit Casino after these Terms & Conditions are updated, you accept the revised terms. If you do not accept an update, you must stop using the website and follow the available process to close or restrict your account.