Privacy Policy

This Privacy Policy explains how Spirit Casino may collect, use, store and protect information about players who visit the website, create an account or use casino services. It also explains the choices available to you in relation to your personal information and how to make a privacy request.

Spirit Casino operates under a Curaçao Gaming Authority licence, reference number OGL/2024/161/0191, issued to the operator for lawful delivery of online gaming services.

About this Privacy Policy

Spirit Casino respects the privacy of its players and aims to handle personal information fairly, transparently and securely. This policy applies to information collected through the website, account services, customer support interactions and other related gambling services. It should be read together with the website’s Terms and Conditions and any other notices shown when information is collected.

By using the website or providing information to Spirit Casino, you acknowledge that your information may be handled as described in this policy. Some information is required to create and operate an account, complete identity checks, process transactions and meet applicable legal or compliance requirements. If you choose not to provide information that is necessary for these purposes, some services may not be available.

This policy is written for players in Australia. Privacy practices may be updated from time to time to reflect changes to the website, services, technology or legal requirements. The latest version will be made available on the website. You should review this page periodically so that you remain aware of how information may be used.

Information we may collect

The information collected will depend on how you use the website and the services you request. Spirit Casino may handle information that identifies you directly, information linked to your account and technical information about the device or browser used to access the website.

Account and contact details

Name, date of birth and other identity details provided when opening or managing an account.
Residential or contact information where required for account administration or verification.
Login details, account preferences and records of communications with customer support.
Information about responsible gambling settings, requests or restrictions that you choose to apply.

Verification and compliance information

Identity documents and information used to confirm that an account belongs to the person using it.
Information needed for age, identity, location, source of funds or other checks where those checks are required.
Records relating to fraud prevention, security reviews, unusual activity and account investigations.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other account transactions. Payment providers may process payment card, bank or other payment details. Spirit Casino may receive transaction confirmations or limited payment information from those providers without necessarily receiving or storing complete payment credentials.

Device, usage and cookie information

When you visit or use the website, technical information may be collected, such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location and activity on the website. Cookies and similar technologies may remember preferences, support account functions, help maintain security and provide information about website performance.

How information is used

Personal information is used only for purposes connected with operating the website, providing services, meeting obligations and protecting players and the business. Depending on the circumstances, Spirit Casino may use information for the following purposes:

To create, maintain and administer your player account.
To process deposits, withdrawals, wagers and other account transactions.
To verify your identity, age, account details and eligibility to use the services.
To carry out security, anti-fraud, anti-money-laundering and risk management checks.
To provide customer support, respond to questions and investigate complaints or disputes.
To communicate with you about your account, transactions, service notices, security matters and changes to the website.
To understand how the website is used, improve its features and identify technical problems.
To comply with applicable legal, regulatory, tax, court or law enforcement requirements.
To protect the rights, safety, property and systems of players, Spirit Casino and relevant service providers.
To send marketing communications where permitted and where you have provided consent or another valid permission applies.

Marketing messages may include information about services, website features or promotions. You can choose not to receive marketing communications by using the unsubscribe option in a message or by contacting support@spiritcasino.click. Account, security and service communications may still be sent where they are necessary to operate your account or provide important information.

Information may be shared with service providers that help operate the website, including payment, technology, identity verification, fraud prevention, customer support, communications and security providers. These providers should receive only information reasonably needed for their services and are expected to handle it appropriately. Information may also be disclosed where required or permitted by law, to protect people or property, or in connection with a business change.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies placed on your device when you use a website. Spirit Casino may use essential cookies to support logins, account functions, security and navigation. Other cookies may help remember preferences, understand website use or support communications and measurement. If you prefer not to accept certain cookies, you can manage or disable them through your browser settings. Disabling some cookies may affect the way parts of the website work.

Security

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so you should keep your login details confidential and contact support promptly if you suspect unauthorised account activity.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and requests

Subject to applicable requirements and reasonable identity checks, you may ask about the personal information Spirit Casino holds about you and how it is used. You may also have the right to request access to your information, correction of information that is inaccurate or incomplete, deletion of information that no longer needs to be retained, and an explanation of relevant privacy practices.

You may withdraw consent to marketing communications at any time. Withdrawing consent will not affect processing that is necessary for your account, transactions, security, legal obligations or other purposes that do not depend on marketing consent. If you withdraw consent, it may take a reasonable time for the change to apply across all communication systems.

How to make a request

To request access, correction or deletion of your information, or to withdraw consent to marketing, contact support@spiritcasino.click. Please describe your request clearly and provide enough information to help locate the relevant account. We may ask for reasonable information to confirm your identity before responding. This protects personal information from being disclosed to someone who is not authorised to receive it.

A request may not always be actioned in full where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate reasons. If information cannot be deleted or a request is limited, we will aim to explain the relevant reason. We will handle privacy requests within a reasonable timeframe and may ask for clarification where necessary.

If you have a concern about the way your information has been handled, please contact support@spiritcasino.click first so the matter can be reviewed. You may also have the option to raise a privacy concern with an appropriate privacy complaints body in Australia.